Refund Policy

Last updated: February 08, 2026

We offer trials of our product so you can confirm CastleHQ is a good fit before committing. Because of that, we only offer refunds in limited cases. This policy explains when refunds may be considered and how to request one.

If you're a new customer and unhappy within your first month, we'll refund you, no questions asked. For all other situations, refunds are considered only in the limited cases described below.

General Approach

Refunds are not automatic. We evaluate each request based on your usage and circumstances. If you believe you qualify under the examples below, or have another situation you’d like us to consider, contact support at support@castlehq.app with your account details and a brief explanation.

When We May Refund

We may issue refunds in situations such as:

• Stopped using the product but forgot to cancel. If you stopped using CastleHQ but did not cancel your subscription, and we can confirm there was no usage during the period in question, we may refund the last payment and, at our discretion, one or more prior payments depending on the situation.
• Meant to cancel but missed the deadline. If you intended to cancel before your subscription renewed, missed the cutoff, and your subscription just renewed, we may consider a refund when the request is made within a few days of renewal and we can confirm no usage after the renewal.

Other exceptional circumstances may be reviewed on a case-by-case basis. We aim to be fair while also protecting against abuse.

How to Request a Refund

Email support@castlehq.app with your account email and a short description of your situation. We will review your request and respond with our decision. Refunds, when granted, are processed back to the original payment method and may take several business days to appear.

Cancellation

To avoid unwanted charges, cancel through the Organization settings page in the app before your next billing date.