Security Overview

Last Updated: February 03, 2026

Constant Monitoring and Breach Prevention

We maintain a dedicated team focused on account and system security. Monitoring tools alert us to any suspicious or malicious activity targeting our services. We also log and review internal access to customer data, and we take any unauthorized viewing seriously. To date, CastleHQ has experienced zero data breaches.

Defenses and processes are in place to prevent incidents. Should a successful attack ever happen, we will notify all impacted users immediately.

Secure Data Storage and Redundancy

Your data is written to multiple storage locations immediately upon receipt. We perform daily backups and distribute copies across secure, separate sites.

Files you upload are placed on resilient servers designed to eliminate performance bottlenecks and avoid single points of failure.

Our infrastructure includes complete redundancy for critical components like power supplies, network connections, and environmental controls. The setup is built to continue operating even during multiple component failures.

Encryption Practices

All information transmitted between your device and our servers uses HTTPS encryption. Within our internal, firewalled networks, some data movements may occur without additional encryption layers.

Uploaded files remain encrypted at rest. Application databases are typically not encrypted at rest, but active data receives the same level of protection and oversight as the broader system. Backups are also secured.

Physical and Network Safeguards

Our servers reside in state-of-the-art facilities featuring strict physical access controls, continuous internal and external surveillance, and biometric verification where applicable. Access is restricted to authorized personnel only. Onsite security teams operate 24/7 to prevent unauthorized entry or breaches.

CastleHQ runs on a tightly controlled, dedicated network protected by firewalls and constant monitoring.

Infrastructure Maintenance and Updates

We regularly deploy the latest security patches and updates. Security is an ongoing process—we stay aligned with current web security best practices and consult with experts as needed.

Billing and Payment Security

All payment transactions occur over encrypted channels at the level expected from major financial institutions. Card details are handled and stored on PCI-compliant systems. We never retain sensitive payment information ourselves.

Reporting Security Issues or Incidents

If you notice misuse, a potential vulnerability, suspicious account activity, or any security concern, contact us at security@castlehq.app. We respond promptly to acknowledge and begin investigation.

Upon receiving a report, we confirm it, evaluate the details, and assess any potential impact. We keep information confidential until resolution but work with you to understand the scope.

After fixing the issue, we may share a public update if appropriate, and we give credit to responsible reporters where warranted.